Ruminote Refund Policy

Last updated: 7 September 2026

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1. Scope

This policy covers Ruminote Collab subscriptions (monthly, yearly) and the one-time lifetime purchase. Ruminote's free features are not charged for.

2. Who processes your payment

• Desktop and web: payments are processed by Paddle, which acts as the merchant of record for these sales; your invoice is issued by Paddle.
• Android: payments are made through Google Play and are subject to the Google Play payment terms.

Where you bought it does not affect your access — Collab is a single entitlement and works on all your devices. Refunds and management, however, follow the channel you purchased through.

3. 14-day refund

You can request a refund within 14 days of purchase. This applies both to the lifetime purchase and to the first payment of a subscription. You do not need to give a reason.

4. Subscription renewals

• Subscriptions renew automatically at the end of each period.
• When you cancel, the next renewal stops; your access lasts until the end of the period you paid for, and that period is not refunded pro rata.
• If a renewal charge took you by surprise, write to us within 14 days of that renewal and we will look at it.

5. How to request one

• Desktop/web purchases: in the app, go to Profile → Collab card → “Manage subscription” to open the Paddle customer portal, or simply write to us. The receipt email Paddle sends you also contains a management link.
• Android purchases: through Google Play → Subscriptions, or Google Play support.
• Either way: you can email ruminotedev@ruminote.org. We acknowledge requests within a few business days.

6. When the money arrives

Approved refunds go back to the card or method you paid with. Depending on your bank, it usually takes 5–10 business days to appear.

7. Exceptions

We may decline a request in cases of abuse (for example, refunding and repurchasing repeatedly on the same account). Otherwise we do not ask for a reason within the 14-day window.

8. Your statutory rights

This policy does not limit the consumer rights you have under the law of your country. Where your statutory right of withdrawal is broader than this policy, that right applies.

9. Contact